SLA Report for August 2014
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 99.975%
Business Intelligence Infrastructure 99.800% 100.000%
Campus Local Area Network 99.500% 99.970% 79 of the 82 subservice(s) met or exceeded their SLA
3 subservice(s) did not meet their SLA, and of that group their average service availability was 99.279%
Campus Technology Support Services 99.500% 99.816% 6 of the 7 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 98.802%
Campus Wireless Network 99.500% 99.628% 1 of the 2 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 99.265%
Central Web Services 99.600% 99.978%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 100.000%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 100.000%
Directory Services 99.900% 99.354%
Email Hosting for Faculty/Staff 99.900% 99.116%
Emergency Notifications 99.900% 99.983%
Financial Information Systems 98.900% 99.955%
Human Capital Management 98.900% 99.856%
Imaging Services 98.900% 95.619%
Incident Call and Support Request Tracking 99.500% 99.981%
Learning Management System Service and Support 98.900% 100.000%
Network Firewall and VPN 99.950% 99.996%
Portal 98.900% 99.153%
Server Provisioning 99.172% 100.000% 116 of the 116 subservice(s) met or exceeded their SLA
SharePoint 99.900% 99.946%
Student Administration Information Systems 98.900% 99.856%
Telephone Services (UNT) 99.900% 100.000%
Telephone Services (UNTHSC) 99.900% 100.000%
Unified Messaging 99.900% 100.000%
Video Conferencing Network 99.500% 99.990%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 100.000%
Report Generated: 10:56 PM on August 21st 2014