SLA Report for August 2017
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 100.000%
Business Intelligence Infrastructure 99.800% 99.793%
Campus Local Area Network 99.500% 98.343% 52 of the 54 subservice(s) met or exceeded their SLA
2 subservice(s) did not meet their SLA, and of that group their average service availability was 58.872%
Campus Technology Support Services 99.500% 99.841% 1 of the 1 subservice(s) met or exceeded their SLA
Campus Wireless Network 99.500% 99.850% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 99.838%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 99.859%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 100.000%
Directory Services 99.000% 92.197%
Email Hosting for Faculty/Staff 99.900% 99.852%
Emergency Notifications 99.900% 99.835%
Financial Information Systems 98.900% 99.974%
Human Capital Management 98.900% 99.847%
Imaging Services 98.900% 99.998%
Incident Call and Support Request Tracking 99.500% 100.000%
Learning Management System Service and Support 98.900% 99.998%
Network Firewall and VPN 99.950% 99.850%
Portal 98.900% 99.666%
Server Provisioning 99.172% 99.952% 119 of the 119 subservice(s) met or exceeded their SLA
SharePoint 99.900% 100.000%
Student Administration Information Systems 98.900% 99.991%
Telephone Services (UNT) 99.900% 99.865%
Telephone Services (UNTHSC) 99.900% 100.000%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 100.000%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 99.863%
Report Generated: 2:39 AM on August 20th 2017