SLA Report for November 2014
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 100.000%
Business Intelligence Infrastructure 99.800% 99.988%
Campus Local Area Network 99.500% 99.973% 82 of the 82 subservice(s) met or exceeded their SLA
Campus Technology Support Services 99.500% 99.267% 1 of the 7 subservice(s) met or exceeded their SLA
6 subservice(s) did not meet their SLA, and of that group their average service availability was 99.146%
Campus Wireless Network 99.500% 99.979% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 99.998%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 99.998%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 99.409%
Directory Services 99.900% 98.829%
Email Hosting for Faculty/Staff 99.900% 99.990%
Emergency Notifications 99.900% 99.712%
Financial Information Systems 98.900% 99.957%
Human Capital Management 98.900% 99.984%
Imaging Services 98.900% 99.136%
Incident Call and Support Request Tracking 99.500% 99.998%
Learning Management System Service and Support 98.900% 100.000%
Network Firewall and VPN 99.950% 99.996%
Portal 98.900% 99.656%
Server Provisioning 99.172% 98.562% 111 of the 114 subservice(s) met or exceeded their SLA
3 subservice(s) did not meet their SLA, and of that group their average service availability was 46.352%
SharePoint 99.900% 99.904%
Student Administration Information Systems 98.900% 99.686%
Telephone Services (UNT) 99.900% 99.978%
Telephone Services (UNTHSC) 99.900% 98.486%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 99.979%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 99.917%
Report Generated: 8:27 PM on November 21st 2014