SLA Report for March 2015
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 100.000%
Business Intelligence Infrastructure 99.800% 100.000%
Campus Local Area Network 99.500% 99.959% 81 of the 82 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 97.148%
Campus Technology Support Services 99.500% 99.958% 7 of the 7 subservice(s) met or exceeded their SLA
Campus Wireless Network 99.500% 99.982% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 99.989%
Constituent Relationship Management 98.900% 99.988%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 100.000%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 99.982%
Directory Services 99.900% 99.983%
Email Hosting for Faculty/Staff 99.900% 99.512%
Emergency Notifications 99.900% 100.000%
Financial Information Systems 98.900% 99.957%
Human Capital Management 98.900% 99.985%
Imaging Services 98.900% 98.669%
Incident Call and Support Request Tracking 99.500% 100.000%
Learning Management System Service and Support 98.900% 99.937%
Network Firewall and VPN 99.950% 99.649%
Portal 98.900% 99.875%
Server Provisioning 99.172% 100.000% 96 of the 96 subservice(s) met or exceeded their SLA
SharePoint 99.900% 99.984%
Student Administration Information Systems 98.900% 99.981%
Telephone Services (UNT) 99.900% 99.695%
Telephone Services (UNTHSC) 99.900% 99.978%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 99.868%
Virtualization Services 99.621% 99.973%
Wide Area Network 99.950% 100.000%
Report Generated: 9:07 AM on March 30th 2015