SLA Report for October 2014
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 99.979%
Business Intelligence Infrastructure 99.800% 99.905%
Campus Local Area Network 99.500% 99.964% 80 of the 82 subservice(s) met or exceeded their SLA
2 subservice(s) did not meet their SLA, and of that group their average service availability was 98.686%
Campus Technology Support Services 99.500% 99.923% 6 of the 7 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 99.499%
Campus Wireless Network 99.500% 99.986% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 100.000%
Constituent Relationship Management 98.900% 99.976%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 100.000%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 99.995%
Directory Services 99.900% 97.876%
Email Hosting for Faculty/Staff 99.900% 99.868%
Emergency Notifications 99.900% 99.811%
Financial Information Systems 98.900% 99.959%
Human Capital Management 98.900% 99.665%
Imaging Services 98.900% 98.818%
Incident Call and Support Request Tracking 99.500% 99.993%
Learning Management System Service and Support 98.900% 99.969%
Network Firewall and VPN 99.950% 100.000%
Portal 98.900% 99.974%
Server Provisioning 99.172% 99.996% 115 of the 115 subservice(s) met or exceeded their SLA
SharePoint 99.900% 96.841%
Student Administration Information Systems 98.900% 99.828%
Telephone Services (UNT) 99.900% 99.492%
Telephone Services (UNTHSC) 99.900% 100.000%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 98.703%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 100.000%
Report Generated: 7:00 AM on October 24th 2014