SLA Report for February 2015
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 100.000%
Business Intelligence Infrastructure 99.800% 99.911%
Campus Local Area Network 99.500% 98.183% 56 of the 82 subservice(s) met or exceeded their SLA
26 subservice(s) did not meet their SLA, and of that group their average service availability was 94.392%
Campus Technology Support Services 99.500% 97.906% 5 of the 7 subservice(s) met or exceeded their SLA
2 subservice(s) did not meet their SLA, and of that group their average service availability was 92.848%
Campus Wireless Network 99.500% 99.864% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 97.815%
Constituent Relationship Management 98.900% 97.361%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 99.971%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 99.907%
Directory Services 99.900% 96.642%
Email Hosting for Faculty/Staff 99.900% 98.037%
Emergency Notifications 99.900% 99.955%
Financial Information Systems 98.900% 99.794%
Human Capital Management 98.900% 99.965%
Imaging Services 98.900% 99.069%
Incident Call and Support Request Tracking 99.500% 99.954%
Learning Management System Service and Support 98.900% 99.899%
Network Firewall and VPN 99.950% 97.966%
Portal 98.900% 99.829%
Server Provisioning 99.172% 99.969% 94 of the 96 subservice(s) met or exceeded their SLA
2 subservice(s) did not meet their SLA, and of that group their average service availability was 98.540%
SharePoint 99.900% 99.977%
Student Administration Information Systems 98.900% 97.633%
Telephone Services (UNT) 99.900% 99.866%
Telephone Services (UNTHSC) 99.900% 99.988%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 99.912%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 99.973%
Report Generated: 11:55 PM on February 26th 2015