SLA Report for December 2017
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 77.697%
Business Intelligence Infrastructure 99.800% 99.738%
Campus Local Area Network 99.500% 99.998% 56 of the 56 subservice(s) met or exceeded their SLA
Campus Technology Support Services 99.500% 100.000% 1 of the 1 subservice(s) met or exceeded their SLA
Campus Wireless Network 99.500% 99.992% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 100.000%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 100.000%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 100.000%
Directory Services 99.000% 99.791%
Email Hosting for Faculty/Staff 99.900% 99.996%
Emergency Notifications 99.900% 100.000%
Financial Information Systems 98.900% 99.296%
Human Capital Management 98.900% 99.963%
Imaging Services 98.900% 100.000%
Incident Call and Support Request Tracking 99.500% 100.000%
Learning Management System Service and Support 98.900% 99.999%
Network Firewall and VPN 99.950% 99.992%
Portal 98.900% 99.680%
Server Provisioning 99.172% 100.000% 125 of the 125 subservice(s) met or exceeded their SLA
SharePoint 99.900% 100.000%
Student Administration Information Systems 98.900% 99.974%
Telephone Services (UNT) 99.900% 99.857%
Telephone Services (UNTHSC) 99.900% 100.000%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 100.000%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 100.000%
Report Generated: 2:35 AM on December 12th 2017