SLA Report for March 2019
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 100.000%
Business Intelligence Infrastructure 99.800% 88.740%
Campus Local Area Network 99.500% 97.483% 7 of the 55 subservice(s) met or exceeded their SLA
48 subservice(s) did not meet their SLA, and of that group their average service availability was 97.116%
Campus Technology Support Services 99.500% 96.686% 0 of the 1 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 96.686%
Campus Wireless Network 99.500% 97.013% 0 of the 2 subservice(s) met or exceeded their SLA
2 subservice(s) did not meet their SLA, and of that group their average service availability was 97.013%
Central Web Services 99.600% 93.698%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 96.425%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 100.000%
Directory Services 99.000% 95.012%
Email Hosting for Faculty/Staff 99.900% 94.537%
Emergency Notifications 99.900% 89.027%
Financial Information Systems 98.900% 95.238%
Human Capital Management 98.900% 94.179%
Imaging Services 98.900% 99.998%
Incident Call and Support Request Tracking 99.500% 100.000%
Learning Management System Service and Support 98.900% 100.000%
Network Firewall and VPN 99.950% 90.212%
Portal 98.900% 100.000%
Server Provisioning 99.172% 99.997% 131 of the 131 subservice(s) met or exceeded their SLA
SharePoint 99.900% 23.810%
Student Administration Information Systems 98.900% 95.478%
Telephone Services (UNT) 99.900% 69.613%
Telephone Services (UNTHSC) 99.900% 100.000%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 100.000%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 23.593%
Report Generated: 2:08 PM on March 26th 2019