SLA Report for January 2015
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 100.000%
Business Intelligence Infrastructure 99.800% 99.618%
Campus Local Area Network 99.500% 98.660% 71 of the 82 subservice(s) met or exceeded their SLA
11 subservice(s) did not meet their SLA, and of that group their average service availability was 90.224%
Campus Technology Support Services 99.500% 99.496% 6 of the 7 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 96.724%
Campus Wireless Network 99.500% 99.937% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 99.996%
Constituent Relationship Management 98.900% 77.061%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 99.995%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 99.951%
Directory Services 99.900% 99.959%
Email Hosting for Faculty/Staff 99.900% 99.964%
Emergency Notifications 99.900% 80.463%
Financial Information Systems 98.900% 99.855%
Human Capital Management 98.900% 99.642%
Imaging Services 98.900% 95.087%
Incident Call and Support Request Tracking 99.500% 99.747%
Learning Management System Service and Support 98.900% 100.000%
Network Firewall and VPN 99.950% 99.851%
Portal 98.900% 99.389%
Server Provisioning 99.172% 99.992% 99 of the 99 subservice(s) met or exceeded their SLA
SharePoint 99.900% 99.981%
Student Administration Information Systems 98.900% 99.991%
Telephone Services (UNT) 99.900% 96.283%
Telephone Services (UNTHSC) 99.900% 99.933%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 97.182%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 99.976%
Report Generated: 6:20 AM on January 27th 2015