SLA Report for July 2014
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 99.948%
Business Intelligence Infrastructure 99.800% 99.570%
Campus Local Area Network 99.500% 99.956% 81 of the 82 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 96.813%
Campus Technology Support Services 99.500% 99.985% 7 of the 7 subservice(s) met or exceeded their SLA
Campus Wireless Network 99.500% 99.981% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 99.960%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 100.000%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 99.171%
Directory Services 99.900% 99.990%
Email Hosting for Faculty/Staff 99.900% 99.984%
Emergency Notifications 99.900% 99.843%
Financial Information Systems 98.900% 99.926%
Human Capital Management 98.900% 100.000%
Imaging Services 98.900% 98.598%
Incident Call and Support Request Tracking 99.500% 99.761%
Learning Management System Service and Support 98.900% 99.930%
Network Firewall and VPN 99.950% 99.997%
Portal 98.900% 99.997%
Server Provisioning 99.172% 99.977% 115 of the 116 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 98.279%
SharePoint 99.900% 99.872%
Student Administration Information Systems 98.900% 100.000%
Telephone Services (UNT) 99.900% 99.976%
Telephone Services (UNTHSC) 99.900% 100.000%
Unified Messaging 99.900% 99.998%
Video Conferencing Network 99.500% 99.990%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 100.000%
Report Generated: 4:32 PM on July 22nd 2014