SLA Report for April 2017
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 98.889%
Business Intelligence Infrastructure 99.800% 98.775%
Campus Local Area Network 99.500% 97.711% 2 of the 54 subservice(s) met or exceeded their SLA
52 subservice(s) did not meet their SLA, and of that group their average service availability was 97.623%
Campus Technology Support Services 99.500% 98.242% 0 of the 1 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 98.242%
Campus Wireless Network 99.500% 97.552% 0 of the 2 subservice(s) met or exceeded their SLA
2 subservice(s) did not meet their SLA, and of that group their average service availability was 97.552%
Central Web Services 99.600% 98.244%
Constituent Relationship Management 98.900% 99.407%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 98.200%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 100.000%
Directory Services 99.000% 98.199%
Email Hosting for Faculty/Staff 99.900% 98.169%
Emergency Notifications 99.900% 98.225%
Financial Information Systems 98.900% 99.056%
Human Capital Management 98.900% 96.939%
Imaging Services 98.900% 99.994%
Incident Call and Support Request Tracking 99.500% 100.000%
Learning Management System Service and Support 98.900% 98.178%
Network Firewall and VPN 99.950% 98.244%
Portal 98.900% 98.339%
Server Provisioning 99.172% 98.455% 15 of the 120 subservice(s) met or exceeded their SLA
105 subservice(s) did not meet their SLA, and of that group their average service availability was 98.235%
SharePoint 99.900% 99.727%
Student Administration Information Systems 98.900% 98.354%
Telephone Services (UNT) 99.900% 92.082%
Telephone Services (UNTHSC) 99.900% 99.849%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 100.000%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 98.257%
Report Generated: 10:37 PM on April 28th 2017