SLA Report for January 2017
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 100.000%
Business Intelligence Infrastructure 99.800% 99.825%
Campus Local Area Network 99.500% 99.781% 52 of the 54 subservice(s) met or exceeded their SLA
2 subservice(s) did not meet their SLA, and of that group their average service availability was 98.784%
Campus Technology Support Services 99.500% 41.281% 0 of the 1 subservice(s) met or exceeded their SLA
1 subservice(s) did not meet their SLA, and of that group their average service availability was 41.281%
Campus Wireless Network 99.500% 99.793% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 41.462%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 99.974%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 100.000%
Directory Services 99.900% 99.318%
Email Hosting for Faculty/Staff 99.900% 99.802%
Emergency Notifications 99.900% 99.806%
Financial Information Systems 98.900% 99.934%
Human Capital Management 98.900% 100.000%
Imaging Services 98.900% 99.704%
Incident Call and Support Request Tracking 99.500% 99.998%
Learning Management System Service and Support 98.900% 99.970%
Network Firewall and VPN 99.950% 99.803%
Portal 98.900% 99.990%
Server Provisioning 99.172% 80.170% 12 of the 106 subservice(s) met or exceeded their SLA
94 subservice(s) did not meet their SLA, and of that group their average service availability was 77.640%
SharePoint 99.900% 100.000%
Student Administration Information Systems 98.900% 99.987%
Telephone Services (UNT) 99.900% 99.974%
Telephone Services (UNTHSC) 99.900% 99.809%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 100.000%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 99.809%
Report Generated: 8:07 AM on January 18th 2017