SLA Report for December 2014
Service Name Target SLA Actual SLA Details
Blackbaud Raiser's Edge 99.900% 64.540%
Business Intelligence Infrastructure 99.800% 100.000%
Campus Local Area Network 99.500% 99.999% 82 of the 82 subservice(s) met or exceeded their SLA
Campus Technology Support Services 99.500% 99.985% 7 of the 7 subservice(s) met or exceeded their SLA
Campus Wireless Network 99.500% 99.991% 2 of the 2 subservice(s) met or exceeded their SLA
Central Web Services 99.600% 100.000%
Constituent Relationship Management 98.900% 100.000%
Datacenter Infrastructure Services 99.671% 100.000% 5 of the 5 subservice(s) met or exceeded their SLA
Datacenter Networks 99.500% 99.997%
Data Protection Services 99.621% 100.000%
Degree Management Systems 98.900% 99.915%
Directory Services 99.900% 99.728%
Email Hosting for Faculty/Staff 99.900% 99.996%
Emergency Notifications 99.900% 99.985%
Financial Information Systems 98.900% 99.969%
Human Capital Management 98.900% 99.994%
Imaging Services 98.900% 95.902%
Incident Call and Support Request Tracking 99.500% 100.000%
Learning Management System Service and Support 98.900% 84.389%
Network Firewall and VPN 99.950% 99.995%
Portal 98.900% 99.988%
Server Provisioning 99.172% 100.000% 109 of the 109 subservice(s) met or exceeded their SLA
SharePoint 99.900% 99.946%
Student Administration Information Systems 98.900% 99.996%
Telephone Services (UNT) 99.900% 99.994%
Telephone Services (UNTHSC) 99.900% 100.000%
Unified Messaging 99.900% 100.000% Missing Details
Video Conferencing Network 99.500% 99.982%
Virtualization Services 99.621% 100.000%
Wide Area Network 99.950% 100.000%
Report Generated: 5:59 AM on December 22nd 2014